When you call for an appointment….
- Be sure to tell us what is wrong with your pet so that we can assess the urgency of the appointment.
- Let us know if you need any medications refilled so that they can be prepared ahead of your appointment to save time.
- Let us know if you are bringing a new pet, a new pet will still take time to prepare a record for and we will need you to come 5-10 minutes early to make sure this is complete and allow us to stay on schedule.
Please call if….
- If you have an emergency that way we can make sure time saving supplies are standing by as soon as you walk in the door and call a doctor if they are out of the office during lunch times.
- If your pet is “not right” for any reason. Illness should be addressed as early as possible to ensure a return to good health is as quick as possible. It never fails that a pet that is a little off can become critically ill as soon as we close requiring emergency services.
- If you want to bring in any additional pets so that they can have their own appointment slot allotted.
- If you are running late for your appointment so that we can be as efficient as possible to keep everyone else on time.
When you come in for an appointment…
- Please keep dogs on leash and cats in a carrier at all times. If you have a retractable leash, please keep it on a short setting to prevent accidents. If your pet is hard to handle or if you have multiple pets let us know and we will allow you to wait in an exam room to help make management easier.
- Let us know if your pet has special needs such as has dog aggression so that we can provide a safe environment for all.
- Bring all medications and supplements that your pet is on with you for an appointment. This allows us to record current medications and dosages to keep everything up to date and prevent conflicts in medications.
- Write a list of questions that you have. It is invariable that the 10 big questions you may have will leave your mind as soon as you walk in and return to mind as soon as you get back home.
- For annual visits always bring a fecal sample and for dogs over 8 a urine sample collected just before the appointment.
When your pet is going to be staying with us….
- Leave as much contact information as possible for us to ensure that we are able to reach you if we need to.
- Bring any medications and special diets your pet is taking.
- Allow check in time with a technician when you are dropping off.
- Make sure that you are here at the correct drop off time to make sure procedures and recovery has adequate time to occur.
- If your pet is to have sedation or anesthesia please tell us if you accidentally fed your pet or gave a treat. We would much rather reschedule the appointment rather than put your pet at risk for pneumonia!
For your pet’s safety…
- Finish ALL medications AS prescribed!! Even if your pet is feeling better! By not completing a treatment course you can leave your pet susceptible to relapse or prone to serious, resistant infections.
- Make sure to come in for follow up visits as directed by the veterinarian. Many issues may require longer treatment plans to completely resolve, especially skin and ear problems.
- Never use medications past their expiration dates.
- Never self-medicate. Even symptoms that resemble prior illness may be something different and require a completely different treatment plan. Let a veterinarian make the diagnosis and treat accordingly.
- Never use medication from another pet unless we have directed you to do so.
- Never give your pet your own medications! The results could be deadly.